Legal | AUP | TOS

GreenAtom - Terms of Service

By using GreenAtom's ("GreenAtom", "our", "us" or "we") products and services, you ("you", "your", "Client" or "Customer") agree to comply with our policies. GreenAtom reserves the right to cancel, suspend, or terminate any service provided with or without a refund or notice or warning for any reason. GreenAtom also reserves the right to change and modify the Terms of Service at any time with or without client notification. It is up to the client to periodically check and familiarize himself or herself with the recent Terms of Service. If any client does not comply with the new Terms of Service modifications, his or her service will be terminated.
Acceptable Use Policy
By ordering our services, you agree to adhere to our policies laid on in this text. Failure to do so will result in suspension and possibly termination. Support
Service Payment, Refunds and Cancellation Guidelines
Payment Chargebacks and Billing Disputes
Raising a billing dispute with our payment processors or charging back a payment made to GreenAtom will place the client's account in bad standing. We reserve the right to immediately terminate all services without refund in such instances.
Other Disputes
Any threat of legal action against GreenAtom will result in immediate account and service termination without refund.
Accounts
All orders placed through our billing portal are passed through an automatic fraud check system. Although our accounts are typically set up instantly upon receipt of payment, we manually review each fraud score before accepting the order. If our fraud check system scores your order as dangerous, we may require submission of a government issued ID to allow continued use of our services. Failure to comply in a timely manner will result in suspension and/or termination without refund. If you provide false information when placing an order, your service may be terminated without notice upon manual review.
Each client may have only one account with GreenAtom. Permission to create additional accounts must be requested via ticket prior to ordering.
Backups
GreenAtom does take backups of client data, however these backups are not to be relied on as a fort line of defence. GreenAtom recommends that clients backup their account data to their personal computers or remote storage servers. Clients are responsible for their own data. GreenAtom shall by no means be responsible for data loss.
Last updated: July 31, 2014
GreenAtom - Acceptable Use Policy
By using GreenAtom's ("GreenAtom", "our", "us" or "we") products and services, you ("you", "your", "Client" or "Customer") agree to comply with our policies.
WE EXPRESSLY DISCLAIM ANY LIABILITY FOR THE DATA AND CONTENT TRANSMITTED THROUGH OR TEMPORARILY OR PERMANENTLY STORED ON OUR NETWORK OR ANY SERVER AND FOR THE ACTIONS OR OMISSION OF USERS.
INTERPRETATION
The provisions of this AUP are intended as guidelines and are not meant to be exhaustive. Generally, conduct that violates law, regulation, or the accepted norms of the Internet community, whether or not expressly mentioned in this AUP, are prohibited. We reserve the right at all times to prohibit activities that damage our or our affiliates' commercial reputation and goodwill. We will be the sole and final arbiter as to what constitutes a violation of our policies.
ILLEGAL USE
Our products and services may be used only for lawful purposes. Transmission of, distribution of, storage of, or linking to any material in violation of any applicable law or regulation is prohibited. This includes, without limitation, material protected by copyright, trademark, trade secret or other intellectual property rights used without proper authorization, and material that is defamatory, constitutes an illegal threat, violates export control laws, or is otherwise prohibited by US law.
SPAM
All users must comply with all relevant legislation and regulations on bulk and commercial e-mail, including but not limited to the CAN-SPAM Act of 2003.
Users may not send mass unsolicited e-mail, which is email that is sent to recipients who have not "opted-in" to mailings from the user. Users who send mass mailings must maintain complete and accurate records of all consents and opt-ins and provide such records to RamNode upon its request. If a user cannot provide positive and verifiable proof of such consents and opt-ins, we will consider the mass mailing to be unsolicited. Users are prohibited from operating mailing lists, listservs, or mailing services that do not target an audience that has voluntarily signed up for e-mail information using an "opt-in" process or that has made their e-mail addresses available to a user for distribution of information. Users who operate mailing lists must maintain complete and accurate records of all consents and "opt-in" elections and provide such records to RamNode upon its request. If a user cannot provide positive and verifiable proof of such consents and "opt-in" elections, we will consider the list mailing to be unsolicited. Any user-maintained mailing list must also allow any party on the list to remove itself automatically and permanently. Other prohibited activities include, without limitation, the following:
" use of our network for the receipt of replies to unsolicited mass e-mail;
" forgery of e-mail headers (spoofing);
" spamming via third-party proxy, aggregation of proxy lists, or installation of proxy mailing software;
" configuration of a mail server to accept and process third-party messages for sending without user identification and authentication;
" hosting web pages advertised within "spam e-mail" sent from another network (spamvertising);
" hosting web pages or providing services that support spam;
" any other unsolicited bulk messages, postings, or transmissions through media such as weblog posts, IRC/chat room messages, guestbook entries, HTTP referrer log entries, usenet posts, pop-up messages, instant messages, or SMS messages; and
" instructing others in any activity prohibited by this AUP.
If, as a result of your actions, our mail servers or IP address ranges are placed on black hole lists or other mail filtering software systems, your acount may be suspended and possibly terminated upon review. If we deem your account at risk for repeated AUP infractions, we may suspend and/or terminate all accounts on it.
HARDWARE RESOURCE USAGE
Client agrees not to run any processes on his or her account which use the equivalent of a full CPU core (1.0 CPU load) or more for an extended period of time. An extended period of time will generally mean one (1) hour, but will depend upon the CPU load and level of impact on other clients sharing the physical server. Disruptive CPU usage may result in a suspension of the account regardless of the time lapse involved.
COMMONLY QUESTIONED USES
The following are acceptable uses provided they comply with the rest of this AUP:
" IRC*
" Source games+
" Minecraft servers+
" VPN
" Adult material
" Video streaming
" Torrents (Only allowed in US locations - must be limited to 20Mbps total)
STRICTLY PROHIBITED USES
The following are strictly prohibited uses and may result in immediate termination if discovered on your account:
" Denial of Service (DoS) attacks
" Port scanning
" TOR exit nodes
" Kloxo
" CamFrog " Virtual currency (*coin) mining
" HentaiAtHome
" IP spoofing
" Fake/Replica product websites
" World Community Grid
" HYIP websites
" Booter/Stresser websites
" HitLeap or any artificial traffic creation
" iBusinessPromoter or similar software
" LIULIANGKUANG
" Chinese private game servers or websites
SECURITY
Violations of our system or network security are prohibited, and may result in criminal and civil liability. Our servers and networks may not be used for:
" introducing or executing malicious programs into any network or server, such as viruses, worms, Trojan Horses, and key loggers;
" causing or initiating security breaches or disruptions of network communication and/or connectivity, including port scans, flood pings, email-bombing, packet spoofing, IP spoofing, and forged routing information;
" executing any form of network activity that will intercept data not intended for your server;
" evading or circumventing user authentication or security of any host, network or account, including cracking, brute-force, or dictionary attacks;
" interfering with or denying service to any user, host, or network, such as a denial of service attack or distributed denial of service attack;
" conduct designed to avoid restrictions or access limits to specific services, hosts, or networks, including the forging of packet headers or other identification information;
" soliciting the performance of any illegal activity, even if the activity is not performed; or
" using any program, or sending messages of any kind, designed to interfere with or disable a user's terminal session.
The preceding list is an example and not an exhaustive list of prohibited activity.
Failure to adhere to the Acceptable Use Policy will result in service suspension and possibly termination with no refund. Any activity not mentioned above but which is considered illegal in the United States will result in immediate termination. If you are aware of or believe that a violation of this AUP has occurred, please report the violation to us at abuse[at]greenatom.eu.

Last updated: July 31, 2014
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